elma healing + esthetics policies
appointments
We strive to accommodate each client to the best of our ability. Confirmations for appointments are sent via email and text. We understand that life happens and situations may arise where you need to cancel or reschedule your appointment. Please cancel or reschedule your service with us at least 24 hours in advance to avoid any cancellation fees. We recommend that you book your appointments in advance to ensure the best possible availability.
A credit card is required to hold appointments at Elma Healing + Esthetics. If you choose not to provide this information we will not hold your appointment.
late arrivals, no shows + last minute cancellations
Tardiness is a major disruption to our day to day operations. When you book your appointment, your service provider is there ready to serve you and only you. If you arrive 10 or more minutes late to your scheduled appointment time, you risk the chance of your appointment being cancelled and a missed appointment fee of 50% of the service being charged to your account.
Should you cancel or reschedule your appointment with less than 24 hours notice you will be charged 50% of your service total. No-shows will be charged 100% of the service total, no exceptions.
If you must reschedule your appointment, please do so as soon as possible to avoid any fees.
permanent makeup deposits
All deposits are 100% NON-REFUNDABLE & NON-TRANSFERABLE and go towards the cost of your permanent makeup procedure. You will forfeit your deposit if you cancel your appointment or do not adhere to our late policy, NO EXCEPTIONS.
You may reschedule your appointment without forfeiting your deposit if you do so with at least 48 hours notice. If you choose to cancel your appointment you will automatically forfeit your deposit.
NO SHOWS will be charged 100% of the services missed. No exceptions.
An additional deposit will be required to make a new appointment if you cancel or do not adhere to our late policy. If two appointments are canceled, payment in full will be required prior to scheduling your date.
privacy
Elma Healing + Esthetics respects your personal information and privacy. Upon booking, we collect your personal information such as your name, email, and telephone number in order to create an easy client booking database. We will never disclose this personal information to any third party.
cell phones
We ask that your cell phones be put on silent and put away during your service. Elma Healing + Esthetics is a healing space meant for rejuvenation and relaxation away from digital devices. Carve out this special time to yourself away from any distractions.
covid-19
Please reschedule your appointment if you do not feel well. If you are experiencing any of the following symptoms your appointment WILL be rescheduled: symptoms include fever or chills, shortness of breath or difficulty breathing, fatigue, loss of taste/smell, cough, muscle or body aches, sore throat, congestion or runny nose, nausea or vomiting, diarrhea
Please use hand sanitizer or wash hands once you've arrived
No guests will be allowed to your appointment
Should you cancel or reschedule your appointment with less than 24 hours notice you will be charged 50% of your service total. No-shows will be charged 100% of the service total, no exceptions.
If you must reschedule your appointment, please do so as soon as possible to avoid any fees.